Arlo|Smart Home Security|Wireless HD Security Cameras

Did not see that I needed to verify my e-mail, link has expired

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chey41
Follower
Follower

I set up my Arlo Pro 3 system and did not see that I needed to verify my e-mail. When I did see it, the link had expired. I can not see any way to get a new link generated. I have been "in cue" for the customer service chat for over 1 and 1/2 hours. It showed me I was at position 6, and then 5, and now it's just ... for over an hour. Is this normal for Arlo customer support? If I can't reach someone by tomorrow, I guess the entire system is going back to the store. 

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JamesC
Community Manager
Community Manager

chey41,

 

If you did not verify the account during setup, you should be able to attempt to log back in using the same credentials and you will be presented with a "Resend Email" button.

 

Are you seeing something different?

 

JamesC

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