Arlo|Smart Home Security|Wireless HD Security Cameras

Charged for free trial

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JustinFMTX
Tutor
Tutor
I was supposed to get a 3 month free trial, but was charged as soon as I signed up for arlo smart
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dcfox1
Master
Master

@JustinFMTX  You didn't have to sign up for it the 3 month trial is automatic when you set the cameras up. Its possible since you signed up it replaced the trial. I have seen some post about that.  What does it show under subscriptions in settings. 

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dcfox1
Master
Master

@JustinFMTX  You didn't have to sign up for it the 3 month trial is automatic when you set the cameras up. Its possible since you signed up it replaced the trial. I have seen some post about that.  What does it show under subscriptions in settings. 

JustinFMTX
Tutor
Tutor
I cancelled it, then deleted and resynced.. finally got the 3 month trial activated. But now the 2k emblem is gone... 2k res is selected, and yes Auto zoom is off..
JamesC
Community Manager
Community Manager

JustinFMTX,

 

The 2K emblem is gone from recordings or gone from live streams?

 

JamesC

JustinFMTX
Tutor
Tutor
Gone from both. I also lost the ability to toggle between cloud and local storage in my library
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