Cancel my subscription and refund. Model Pro 4 XL

[S5]

Hello,  Model Pro 4 XL, Arlo Smart

I want to cancel my subscription and a refund of my subscription. The charge of $299 on 4/1/2024 was not authorized by me. I did know anything about this. No statement, no invoice and no warning provided to me.

I was surprised by the charge while reviewing my statement. I have been trying to contact Arlo by phone numberers listed on manuals provided with the products.

These phones don't work and does not connect to a customer service, it does not take message.

I even called the phone listed along whit the charge on my credit statements.

I even tried calling many times at different times. 

[StephenB]

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@S5 wrote:

The charge of $299 on 4/1/2024 was not authorized by me. I did know anything about this. No statement, no invoice and no warning provided to me.

I was surprised by the charge while reviewing my statement.

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Does your account show any cameras in the subscription plan?

If it does, then access phone support using the support center.

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

I'm tagging the mods ( @ShayneS , @BrookeN , @JamesC ) to call their attention to your issue.  They can also create a support ticket on your behalf.

Don't keep searching for phone numbers, it almost always leads to scammers.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.