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Can not buy subcription.

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liquidsuite
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Initiate
I decided to buy a 1 camera 2k subcription but for last few days everytime i try to buy it keep getting error arlo billing service unavailable. When will it be avialable. I been trying at diferent times in day and also for now last 3 days and no luck. I have no idea why its down and not working. How can i buy the subcription?
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JamesC
Community Manager
Community Manager

liquidsuite,

 

Are you getting this error message within the Arlo mobile app or on the web client? If you try using a different device do you still see the same error?

 

JamesC

liquidsuite
Initiate
Initiate
I tried paying for subcription both ways but still keep getting same error messege. I dont know what to do now.

Have attached pic at top you can see the messege. Keep getting same thing.
JamesC
Community Manager
Community Manager

liquidsuite,

 

I see you already have a support ticket open on this issue. I've escalated your ticket and requested an update, an agent will reach out to you with more information soon.

 

JamesC

Discussion stats
  • 3 Replies
  • 1068 Views
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  • 2 In Conversation