Can I retrieve Deleted Videos

[dfwcvg]

I have  Premier plan.  I deleted all the videos for Jan 15, 2023.... now it's Jan 19, 2023.... is there any way to restore the videos from Jan 15, 2023?

[StephenB]

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@dfwcvg wrote:

I have  Premier plan.  I deleted all the videos for Jan 15, 2023.... now it's Jan 19, 2023.... is there any way to restore the videos from Jan 15, 2023?

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No, unfortunately there isn't.

[dfwcvg]

It goes to the cloud, so it's still there and Arlo Security folks should be able to retrieve it upon request within limits.

[DannyBearAgain]

When you delete something that data space is written over by another data set.

 If you have a base station setup with backup storage for triggered recordings they should be recoverable.

[StephenB]

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@dfwcvg wrote:

 Arlo Security folks should be able to retrieve it upon request within limits.

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Unfortunately, no.  Though you are welcome to try phone support (this is user forum, and neither @DannyBearAgain nor I work for Arlo).

[jguerdat]

Wasn't there a recent thread about folks always deleting files and disagreeing with my comment to NEVER delete because of exactly this issue?