Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Cameras not recording and no cloud

Reply
Discussion stats
  • 6 Replies
  • 424 Views
  • 0 Likes
  • 4 In Conversation
joserivera1357
Aspirant
Aspirant
  • So our arlo pro 3 cameras recently stopped recording the only way they record is when I reboot the base station by unplugging it and restarting it but it only records for about 4 hours and shuts off again all cameras are armed and on a current subscription plan not sure what else to do?
6 REPLIES 6
Dannybear
Master
Master

You can try removing the base station from the account and then import again. You will need to redo your setup again.

StephenB
Guru Guru
Guru

@joserivera1357 wrote:
  • So our arlo pro 3 cameras recently stopped recording the only way they record is when I reboot the base station by unplugging it and restarting it but it only records for about 4 hours and shuts off again all cameras are armed and on a current subscription plan not sure what else to do?

Can you live stream the cameras when they stop recording?

joserivera1357
Aspirant
Aspirant

No we cannot live stream either

StephenB
Guru Guru
Guru

@joserivera1357 wrote:

No we cannot live stream either


When the problem occurs, does it always affect all the cameras?  Or does it sometimes just affect some?

 

Also, what status are you seeing on the base when the problem happens?

joserivera1357
Aspirant
Aspirant

All of them go offline no cloud option the base actually keeps a solid blue light and we can’t live stream either 

ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Discussion stats
  • 6 Replies
  • 425 Views
  • 0 Likes
  • 4 In Conversation