Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera does not work and is off line Case number

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f5chief
Aspirant
Aspirant

Sir/Ma’am,

 

Do you have any status on this case 42886600?  I got an email that stays a no reply email, and not information.  The camera does not worked and I went through all of the troubleshooting with the technicians.  This happened with another Arlo camera before and it took about a month to finally replace it.  

 

Thank you,

 

3 REPLIES 3
RetroSafe
Star
Star

yeah something must have happened because multiple people are having issues with unable to view live recordings. Getting timed out requests messages on website and connecting... on app but never load. I had this service since Feb 2020 and all these issues are happening now.

f5chief
Aspirant
Aspirant

I regret buying this expensive system

RetroSafe
Star
Star
Yeah I got 4 cameras and two stopped working and now they want me to spend money to buy a new cameras by giving me a promo code. Not my fault the cameras are no longer able to view live videos. I should be able to send these defective cameras back for a replacement.
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