Camera connected but not showing video

[Arlosmith77]

Pro 3 stopped sending video signal.  It is connected to base station but live video will not show up when you select it or try setting up active zone.  

[Dannybear]

As a workaround try turning the camera off and then on again from the camera settings to reset the video encoder.

If the camera is externally powered, turning off the Ac power and on again will do the same.

[StephenB]

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@Dannybear wrote:

As a workaround try turning the camera off and then on again from the camera settings to reset the video encoder.

If the camera is externally powered, turning off the Ac power and on again will do the same.

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@Arlosmith77 : If battery powered, you can also try removing/reinserting the battery.

[Arlosmith77]

None of those worked.  The battery is also draining in the space of just a couple days.  It used to last 3 weeks.  I got it to link up but the activity zone live feed won’t come up to set that.  It then sends random alerts about activity but nothing shows up in the library when the alarm is active.  

[2120]

I am having the same issue. Did you ever get this figured out?

[JamesC]

Arlosmith77,

You might try removing and resyncing the camera. Recharge fully and test again to see if you still experience the same issue.

JamesC

[Arlosmith77]

I tried all that already. It allows me to add the camera and name it but when it gets to the live feed to identify the activity zone it never connects all the way. It shows as a camera but I can’t get the live feed to come up or do the zones. Very weird.

[Optimus_Prime_D]

I have the Same issue. Camera is "found" by the base hub but no video comes through no matter how many times you remove the battery and rerun the connection wizard. If I let the battery go flat, I get one initial image when it comes back to life, but its just frozen on that screen