Camera Recording Only 1 s after Fw Update (1.080.14)

[DJArlo]

About a week after Arlo pushed Fw 1.080.14 to my Pro 3 camera, it started recording videos no longer than 1 s.  I have restarted the SmartHub, removed the camera battery, reprovisioned the camera, and it still records no more than 1 s when triggered.  It did not do this 48 hr ago.  My other 2 cameras on Fw 1.080.14 are operating OK; they they just updated yesterday, which is when this camera started to have this issue.  Given the Fw update issue I and others have had, I am distrusting this Fw update.  

Other than the canned "just remove and re-add the camera" catch-all, any advice?

[StephenB]

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@DJArlo wrote:

Other than the canned "just remove and re-add the camera" catch-all, any advice?

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I'd do the hardware reset

1. remove the camera
2. open the housing and press the sync button until the LED flashes amber (~15 sec)
3. add the camera back

[DJArlo]

Thanks for feedback.
(1) Reasoning behind that approach?

(2) I have a dozen modes and some settings involving this camera (used while camera was working properly).  Will these "hardware reset" steps remove the modes and settings?

[DJArlo]

Per (2), 

How do I remove a device from my Arlo account?

"WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings."

So I need an alternate solution.

[StephenB]

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@DJArlo wrote:

"WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings."

So I need an alternate solution.

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And setting the camera back to the out-of-the-box state is exactly what I am recommending.  Though I prefer the hardware reset (holding down sync) when something is wrong, just to be certain that the camera setup is completely cleared out.

Why is this a problem?  There aren't that many settings, and a subscription (if you have one) will not be affected.

[DJArlo]

As I posted, I don't want to lose all of my Modes tied to this camera.  Those modes involve other cameras as well.  The Video Settings are dialed in, and it would be a pain, to replace those, too.

[StephenB]

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@DJArlo wrote:

As I posted, I don't want to lose all of my Modes tied to this camera.  Those modes involve other cameras as well.  The Video Settings are dialed in, and it would be a pain, to replace those, too.

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Cameras are tied to the modes, not the other way around.  You would need to check the modes.

Though I agree it is a PITA, starting fresh is I think the next thing to try.

[DJArlo]

I removed via the app, then added via the app.  I did not reset it by holding the sync button (could not get amber lights).  Now the camera records more than 1 s, but it seems it won't record more than 10 s.  No, I don't have a Rule with a 10 s limit.  Since all my custom settings were wiped out, it may take me some time to get back to "normal" and then determine if another remove/reset is needed.

Modes:  I named the camera as it was before, and fortunately the Modes did not get removed, despite what the KB article stated.

[StephenB]

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@DJArlo wrote:

I did not reset it by holding the sync button (could not get amber lights). 

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How long did you hold down the button?

[DJArlo]

I depressed the camera sync button (near the charging terminals) for ~15 s.  I tried multiple times.  Only blue light blinking resulted.

[StephenB]

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@DJArlo wrote:

I depressed the camera sync button (near the charging terminals) for ~15 s.  I tried multiple times.  Only blue light blinking resulted.

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Not sure what you mean by "near the charging terminals".  The sync button is inside the camera housing.

[DJArlo]

...near the charging terminals.

[StephenB]

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@DJArlo wrote:

...near the charging terminals.

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Yes, that is the correct control

[DJArlo]

Camera still records *mostly* in 10 s segments.  Example:  if motion is there for 40 s, then I get four 10 s recordings.  Sporadically, I get recordings that >10 s.  New abnormal behavior; better than 1 s segments before I removed/added, but unresolved.

[ShayneS]

@DJArlo 

Does the same info for recording length/segments show on the web portal? 

[DJArlo]

No, because at the moment the web portal does not show any recordings.  Only the app is capable of showing local recordings?

[StephenB]

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@DJArlo wrote:

Only the app is capable of showing local recordings?

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Correct.  that is one of many restrictions in direct access to local storage.

[ShayneS]

@DJArlo 

I see, so this is regarding local storage and not cloud storage, Have you tried formatting the drive? May I ask which troubleshooting steps you have tried so far regarding local storage?