Arlo|Smart Home Security|Wireless HD Security Cameras

Black band on feed using night vision

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Award12760
Aspirant
Aspirant

I get a Black band on top of my camera feed when using night vision.  Any idea how to solve?

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jguerdat
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Guru

Is there anything that could be blocking the spotlight? Is it fine during the day? A screenshot of the view of both day and night would be useful. 

Award12760
Aspirant
Aspirant
Location - Garage
Product Type - Ultra
Indicator LED - Off
 
Firmware - 1.070.54.0_3_14be8bc
Hardware - H7
Serial Number - 5GG39771A7BEC
OS - MAC OS 15.4 Beta 3

 

 

Arlo Garage Camera.jpeg

 

This is night vision. Nothing external is blocking the camera. If I open the garage and let the light in, the camera will provide a color image with no black band.

StephenB
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Guru

@Award12760 wrote:
 

This is night vision. Nothing external is blocking the camera. If I open the garage and let the light in, the camera will provide a color image with no black band.


If you invert the camera, does the band flip also?

 

If you turn on low-light color, does the band disappear?

 

Nightvision uses IR LEDs on the camera face.  You might also make sure the full camera face is clean (and not blocked).

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