Black band on feed using night vision

[Award12760]

I get a Black band on top of my camera feed when using night vision.  Any idea how to solve?

[jguerdat]

Is there anything that could be blocking the spotlight? Is it fine during the day? A screenshot of the view of both day and night would be useful. 

[Award12760]

Location - Garage

Product Type - Ultra

Indicator LED - Off

Firmware - 1.070.54.0_3_14be8bc

Hardware - H7

Serial Number - 5GG39771A7BEC

OS - MAC OS 15.4 Beta 3

This is night vision. Nothing external is blocking the camera. If I open the garage and let the light in, the camera will provide a color image with no black band.

[StephenB]

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@Award12760 wrote:

This is night vision. Nothing external is blocking the camera. If I open the garage and let the light in, the camera will provide a color image with no black band.

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If you invert the camera, does the band flip also?

If you turn on low-light color, does the band disappear?

Nightvision uses IR LEDs on the camera face.  You might also make sure the full camera face is clean (and not blocked).