Motion reported as SmartHub rather than camera name

[mharps]

Hi,

Not sure why but we keep getting notifications advising that motion was detected on our base station.

Unable to find anything about this in the manual, in the Community discussions nor via searches on the internet.

Have a USB drive attached and video recordings are saved to it.

Unable to find a reason for any sort of motion with the base station.

Anyone experienced this?

How can I stop it occurring?

Thanks in advance for your help.

Cheers,

Mike

[K80Shooter]

Not sure why but I just started getting this message today June 23. For the first three months I never got this.

I know this does not help you but I just wanted you to know that you're not the only one getting them.

[JamesC]

mharps, K80Shooter

Are you able to provide a screenshot of this notification?

JamesC

[K80Shooter]

I cleared my notifications, when I turn it back on and if I receive another I will update this post, Thanks JamesC

[mharps]

Hi,

Attached is a screen capture of the notification received.

Cheers,

Mike

[Augie64]

 Started getting the message "Motion detected on base station" along with the motion detected on the various cameras.  what does that mean.

[dcfox1]

May help a mod are you guys seeing this on Android or Iphone also. I have not seen it on my  Iphone yet. 

[K80Shooter]

Mine is on a android phone. Samsung Galaxy S7 Edge

[michaelkenward]

Same behaviour here with an older Samsung Android.

App version 2.17.1_28025

Hub VMB4540

Firmware 1.16.2.1_559

[JamesC]

This issue has been escalated and is currently being investigated by the development team. I will post an update as soon as I have more information.

JamesC

[K80Shooter]

@JamesC 

Thank you.

[Smolnar212]

Has this been resolved yet. My base station is giving me tons of notification for the same thing.

Motion detected at base station for no reason.

[Smolnar212]

Here is a photo of the many notifications.

[michaelkenward]

---

@Smolnar212 wrote:
Has this been resolved yet.

---

See above.

Watch this space.

[mharps]

@Smolnar212 

No not yet. It has been escalated and we are waiting to hear when there is a fix

[murs01]

I have a curious issue ...

I have SmartHub with 3 Ultra cameras, for simplicity I will designate them 1,2 and 3

when there is motion detected on camera 1 it is reported as SmartHub

when there is motion detected on camera 2 it is reported as 2

when there is motion detected on camera 3 it is reported as 3

why is camera 1 name being reported as SmartHub?

i have edited camera 1 name - no help

I have reordered the cameras - no help

just a curious issue.

thanks

[dcfox1]

There have been other threads on that recently. Its a bug. Not sure if it is just on Ultra cams only as my Pro3 's on the 4540 hub don't do that. 

[murs01]

Thanks

[michaelkenward]

Arlo is on the case and promises to update the original discussion that started this saga.

Base Staion Motion Detected notifications - Arlo Community

[murs01]

Thanks for the link

[krypttic]

Add me to the list.  I keep getting "Motion detected on Smarthub" and there are no corressponding recordings in the library to review.

[Amati5]

All of a sudden, my “side yard” camera, when detects, sends notifications saying detection on “base” whic is my base’s name, instead of “side yard” as supposed to and had always been.  All other cameras behave normally.  Just updated to June 25th update and it’s still doing it.  Rename side yard camera to something else and it still says “base”.  If it makes any difference, the side yard camera is the closest to the base.

Any ideas, thx

[dcfox1]

@Amati5  As previously posted Arlo is aware of this bug and looking into it . It happens for some and not others so not sure what is going on. 

[Amati5]

Oh, ok thx.  I search briefly but didn’t find any threads on it

[Mottom]

For the last 5 days I've been getting the same notification ,motion detected on base station,happend after I updated arlo app,reset base ,re sync cams to base,still the same issue.