Arlo|Smart Home Security|Wireless HD Security Cameras

Arlopro 3 Keep getting the black screen on 2 out of 4 cameras

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RegR
Aspirant
Aspirant

Keep getting the black screen on 2 out of 4 cameras (spotlights seem to work) can hear but cannot see anything. When I do get picture it again goes black if I try and make the screen bigger. Very frustrating as it is generally hit and miss if the camera works and is almost inevitably when I want to actually check the camera for a reason. Also if I try using the Mic to talk the camera disappears so I am talking blind! I already have a cellphone!! Why is this expensive system so unreliable??

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JamesC
Community Manager
Community Manager

RegR,

 

What model mobile device are you using? Do you see the same behavior if you live stream using a different device?

 

JamesC

RegR
Aspirant
Aspirant
Samsung S7, the 2 spotlights seem to work fine (most of the time) and it is just the other 2 pro3 cameras that seem to constantly have issues.
JamesC
Community Manager
Community Manager

RegR,

 

Do you see the same behavior if you test using a different device to stream?

 

JamesC

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