Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo notifying but not recording!

Reply
Discussion stats
  • 2 Replies
  • 192 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Aspirant
Aspirant
My Arlo has been working fine but all of a sudden it said this

“AC Power has been disconnected from your Arlo device...”

So after reading I disabled the activity zone and it fixed that problem.

But now I will get notifications but the videos won’t save to my phone. The image I uploaded is what I see in the library.

I reset the Arlo, and my modem still the same problem. Do I need to pay for a subscription? Thought I read the free version saves videos for 7 days.

Thanks!

Accepted Solutions
Highlighted
Guru Guru
Guru

@MarkG3209 wrote:
Do I need to pay for a subscription? Thought I read the free version saves videos for 7 days.


Not all cameras include the 7-day cloud recording - only the older models. 

 

It sounds like you might have a Pro-3, Ultra, or Video Doorbell (all need subscriptions for cloud recording).

View solution in original post


All Replies
Highlighted
Guru Guru
Guru

@MarkG3209 wrote:
Do I need to pay for a subscription? Thought I read the free version saves videos for 7 days.


Not all cameras include the 7-day cloud recording - only the older models. 

 

It sounds like you might have a Pro-3, Ultra, or Video Doorbell (all need subscriptions for cloud recording).

View solution in original post

Highlighted
Aspirant
Aspirant
Ok thanks! Makes sense got it around Christmas time, so right now is the time the 90 day trial would expire
Discussion stats
  • 2 Replies
  • 193 Views
  • 0 Likes
  • 2 In Conversation