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Arlo app won’t detect arlo base on iOS 14.2.1 iPhone 12 pro

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Vic12
Tutor
Tutor
‎2020-12-30 05:38 PM

My VBM4540 Alor pro 3 smarthub won’t be detected by arlo app on my iPhone 12 Pro ios 14.2.1.
any suggestions?

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jguerdat
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Guru
‎2020-12-31 07:01 AM

New install? Are you on your home WiFi and not cell service? Is the hub plugged into the router with an Ethernet cable and you have a blue LED? Are you using a VPN? Have you held the reset button for >10 seconds until the LED flashes amber, let it reboot and tried again?

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