This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Arlo Pro3 Local Storage access intermittent & troublesome
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Using a 2 TB hard drive I set up local storage and port forwarding. Sometimes it works and sometimes it doesn't. I have this same experience whether inside outside of my local home network. Sometimes when I access "settings" it displays a message that indicates I can activate local storage by attaching a USB device....in other words, the Smart Hub doesn't see the hard drive. I had 2 separate instances where the ports I set in port forwarding were erased. Other times it seems to work, but never longer then a couple of days before I experience one of these issues.
In ready other posts or online reviews I understand the local storage capability was a long time coming and mediocre at best. Arlo either needs to fix this issue or provide a way to access the library remotely without forcing its customer to pay a monthly fee which is a capability other systems provide for free. IMO, a system without remote access to history is of little value.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It may be the hard drive that's the issue, especially if powered from the USB bus. I much prefer using a thumb drive for this and many other reasons.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks, for your suggestion. I have thumb drives so I will try one of those.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update - I replaced the Seagate hard disk drive with a 32GB thumb drive. This did not fix the issue. Sometimes I can access local storage, other times I can't and I get a message that the Arlo team is working on the issue - "try again". Local storage access is intermittent. At times the ports numbers on the port forwarding screen appear, other times they are blank. Same thing with the "status field" on the Hub setting screen...sometimes it displays "ready" and other times it displays "not ready" I am using the latest version of the app and firmware.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How is it that you can't access local storage? Is the display offering it (no Cloud/local storage name selection at the top of the library) or that you select it and can't get there? For the former, I've found that force stopping the app or refreshing the screen brings it back. For the latter, I've had no issues so don't have workarounds or solutions.
Since you apparently have port forwarding active, does it make a difference if you turn that off?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@jbongardino wrote:
Sometimes the app displays a Cloud/"local storage" drop down option, sometimes it doesn't.
I've seen this also.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@jbongardino wrote:
Sometimes the app displays a Cloud/"local storage" drop down option, sometimes it doesn't.
This happens here all the time. Local storage access is hopeless on different Android devices.
Even when the dropdown works, the app is temperamental.
Sometimes it crashes. Sometimes it just throws an odd error:
Hardly a reliable tool.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
-
Arlo Mobile App
398 -
Arlo Pro 3
7 -
Arlo Secure
2 -
Arlo Smart
308 -
Before You Buy
290 -
Features
388 -
Firmware Release Notes
4 -
Installation
344 -
Online and Mobile Apps
15 -
Service and Storage
17 -
Troubleshooting
1,789