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Solved! Go to Solution.
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So one of our frens who have the Arlo camera came to help set up and findd the issue. Turned out that while charging we were not pushing the camera tight enough in its encasement and just connecting it with supplied cable and putting it to charge like we do for cell phones and thats the reason charging was never initiated. Though while putting the camera on wall we always pushed it enough to hear that click to make sure it dont fall out of encasement. So finally the issue resolved and happy to keep the cameras.
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Rajnew,
How are you determining that the cameras are not charging? Within the mobile app under settings for each camera, what does the battery life show?
JamesC
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Rajnew,
It would be very unlikely for multiple cameras/charging cables to be defective between two completely different kits. Are you using the charging cable the was included with your Arlo kit or a different charging cable? Have you tried using a different outlet to charge the camera?
JamesC
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Try carefully cleaning the contacts on both the camera and magnetic connector on the cable. Ensure it's fully connected to the camera by wiggling the connector once in place.
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So one of our frens who have the Arlo camera came to help set up and findd the issue. Turned out that while charging we were not pushing the camera tight enough in its encasement and just connecting it with supplied cable and putting it to charge like we do for cell phones and thats the reason charging was never initiated. Though while putting the camera on wall we always pushed it enough to hear that click to make sure it dont fall out of encasement. So finally the issue resolved and happy to keep the cameras.
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