Arlo Pro 3 Floodlight connection Issue

[dk917]

I cannot connect Pro3 to my phone. 

It can proceed the 1st stage of blue blink, I heard a chime.

On the next phrase, it asked to press the sync with 15 seconds, wait it goes amber then blue.

I heard the chime from the blue blink but end up it said the device not found. 

[jguerdat]

The above AI-generated response is basically correct but I think you're holding the sync button too long, causing the camera to reset. You can try this FAQ to see if it helps:

https://kb.arlo.com/en_US/000062438

[dk917]

Hello. 

I tried to unplug the battery, restart the phone again. But same issue.

The Pro3 device never get connect into my account hence no re-adding it option..

[StephenB]

---

@dk917 wrote:

Hello. 

I tried to unplug the battery, restart the phone again. But same issue.

The Pro3 device never get connect into my account hence no re-adding it option..

---

Is this the wireless floodlight?  or the Pro 3 spotlight?

It sounds like you have the floodlight, and are trying to connect it to your home wifi, but I'd like to confirm that.

[dk917]

Yes. It is the wireless Pro 3 Floodlight.

I wish to raise as faulty issue. Anyway I can generate a faulty code and submit to Arlo?

[jguerdat · Accepted solution]

Do you have any sort of subscription? If so, use the app to go to Settings, Support and choose Contact Support. At the bottom of the selections presented, choose No Device. 

It may be faster and easier to swap the camera at the store.