App notification "Videos stored are not available. Please check connection settings"

[Bob768]

I have 2 Arlo pro 3 cameras. I have always been able to see recorded footage in the library on the app without a subscription. However, now I’m having trouble with this. “Videos stored are not available. Please check connection settings.” 

Is it not possible to see recorded footage without subscription anymore?

[jguerdat]

Yes, you need a subscription for cloud recordings. Only the Pro 2 and older have a grandfathered plan for free recordings. You can use local storage on your hub if you want but it's not the same as cloud recordings.

[StephenB]

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@Bob768 wrote:

I have 2 Arlo pro 3 cameras. I have always been able to see recorded footage in the library on the app without a subscription. However, now I’m having trouble with this. “Videos stored are not available. Please check connection settings.” 

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The error message you are getting suggests that you are using direct access to local storage (with a VMB4540 or VMB5000 smarthub).  Is that the case?