Alro not notifying my phone/ missing movement

[Bbraymen1]

My arlo for about a month  has not been notifying my phone  of movement.  I've un installed, rebooted.  My internet connection is good. Did updates.  And adjusted my phone. Everything i can think of and its still isn't working.  I've had people show up at my house and it never caught them. I pay for the subscription so I feel like I should rely on it but lately I'm not so sure.  If I can't figure it out I may have to switch to something other than arlo. Any help would be great before I  have to switch  thank you!

[StephenB]

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@Bbraymen1 wrote:

My arlo for about a month  has not been notifying my phone  of movement. 

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Are you getting recordings, but no notifications?  Or are recordings also missing?

Have you tried the motion detection test?

[Bbraymen1]

So if I go into the app and go into the library they are there but nothing no notifications were sent. After I do that I will get notification for a bit then it will stop again. 

[JamesC]

Bbraymen1,

To receive notifications the app must be active and logged in. It sounds like your mobile device may be force closing the app after a period of idle time. This is often associated with battery saving settings on the mobile device.

JamesC