Accepting access not working

[Coesmommy]

My husband granted me access to the cameras and I received the email and created my own profile but then it says it can’t find any arlo products. We have tried unplugging the power cord and the ethernet cord but it still does not work. Are we missing a step? We dont think we are, we did everything the way we should but it just wont work. Please help

[JamesC]

Coesmommy,

Are you following all of the instructions listed here: How do I add friends to my Arlo account?

On the primary Arlo account, does your invitation show "accepted" or "pending"?

JamesC

[Coesmommy]

Yes we followed all the instructions. It shows pending but I have already gone in and accepted the invite then created my account.

[JamesC · Accepted solution]

Coesmommy,

If the invitation shows pending, it has not been accepted and nothing will be shared.

When accepting the invitation, it's important that this is done specifically using the link provided in the email. Be sure you are clicking the link and then signing in to your account from the page provided.

JamesC

[Coesmommy]

Yes I have done that as well. Just did it again and it stays on pending.

[Coesmommy]

I just tried again and it worked, thank you for your help.