AC power has been disconnected

[Wegentryjr1]

Just noticed over night that two of my cameras now say they need AC power and that activity zones have been disabled?? Wtf? These are wireless cameras.

[StephenB]

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@Wegentryjr1 wrote:
Just noticed over night that two of my cameras now say they need AC power and that activity zones have been disabled?? Wtf? These are wireless cameras.

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There are two types of activity zones with the Pro3.  Local activity zones require power.  Cloud activity zones don't require power, but do require a paid subscription.

Since this is a new message, you should check that your subscription hasn't expired, and that the camera is still listed as part of the subscription plan. 

[dcfox1]

If what he said doesn't work there seems to be a problem with an Android update with the problem for some in other threads lately. Not sure if you have android or not. 

[Wegentryjr1]

Ahh..ok, that’s probably it then. I probably don’t understand the reasoning behind that, but it sounds “odd” to me. Thanks for the helps though 🙂

[debhoney]

Just wanting to know if you got this issue fixed. I started with the same problem last night. Everything comes in fine on my pc and ipad. But I have this issue with my phone. Was online for over an hour with a tec but no help at all. Just said to wait it out. This is very irritating.  

[Matrop]

This seems odd. Intro subscription expired 2 minths ago. Using local storage. Issue started last week. Just resynced cameras and set activity zones while hardwired for power. Silly to require wireless and battery powered devices to require a.c. power to use activity zones on local? Doesnt that defeat the purpose of battery?

[dcfox1]

It is a bug with the lasted Android app update for some and Arlo is aware of it. It seems to be ok on IOS and  Web. 

[Matrop]

I just read that without a subscription that only generic motion derection is operable. Activity zone detection only works with subscription. I dont get why it says you need power. Why nit say your subscription has ended. Not very helpful messaging

[dcfox1]

@Matrop  In your case you may be getting that message as yes you do need subscription for Activity zone on Battery. If on AC you do not need a sub. 

The new bug is in the Android App if you updated it in the last couple of days. 

[pami66]

so how do i actually fix this problem. Is it with my phone or the sub station

[pami66]

how do i fix it if its my android phone 

[auntchellebelle]

My phone app updated last week and on Saturday I received this same error message. The motion still records and sends notifications but I can't view them live when I want. 

[JamesC]

The Arlo development team is investigating the reports from some users who are experiencing this issue. We will provide an update as soon as we have more information to share with the community.

JamesC

[JamesC]

The development team has identified the issue and is working to release a fix that will be available through an app update very soon. I will provide more information once the new app version is available for download.

JamesC

[Wegentryjr1]

I just removed the activity zones to make the error stop (yes, I no longer have activity zones).

[Wegentryjr1]

Nope, I’m on IOS and still had/have it.

[debhoney]

I still havent found out how to fix it. The tec chat was no help at all. In fact he was rather rude.

[JamesC · Accepted solution]

A new version of the Arlo mobile app is available form the app store that resolves this issue. Please make sure your Arlo mobile app is updated to the latest version available.

Arlo Android App - 2.21.2 - 19th October 2020 

If you're still experiencing this issue, please start a new thread here on the community and let us know the details.

Thank you,

JamesC