Arlo|Smart Home Security|Wireless HD Security Cameras

AC power has been disconnected from your Arlo device. Activity zones are currently disabled.

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TNTK1D Aspirant
Aspirant

Got this error message today on all 3 cameras.  All still have battery power. Base unit is live. No idea what has caused this and more importantly how to fix it. Suggestions welcome. 

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera

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TNTK1D Aspirant
Aspirant
Just started working again. Errors disappeared.

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Guru jguerdat Guru
Guru

Are any cameras actually connected to AC power? Are you doing anything that may cause this such as clicking on the yellow triangle on a camera in the Devices tab which will tell you that zones need AC power?

TNTK1D Aspirant
Aspirant

Hi, When I connect to mains it removes the error and works as it should. However, there is no need to permanently have all camera connected to the mains - only required when charging the battery.
As soon as I unplug error returns.  
I tried unpairing camera from smart hub and re-syncing but still get the same issue.  

JamesC Community Manager
Community Manager

TNTK1D,

 

Activity zones are an Arlo Smart feature. Is Arlo Smart active on these cameras? You can check this by navigate to Settings > Smart Notifications > your cameras will be listed as active or inactive.

 

JamesC

TNTK1D Aspirant
Aspirant
Just started working again. Errors disappeared.

View solution in original post

Discussion stats
  • 4 Replies
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  • 3 In Conversation