filling me for subscription but my app doesn't show that I have a subscription

[Timktmrider]

I'm being billed for subscription but I don't have any access to my library now and I'm not able to get a hold of a live agent because it says I don't have a subscription but they continue to take the money out of my account

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.