Update won’t work

[Shcbadgers2002]

My floodlight has said that there is an update when I try to update it. It continuously fails. I’ve even brought it in and said it next to my router and Arlo hub. However, it never works!

[jguerdat]

What region are you in? Not all regions may get the update at the same time. 

[StephenB]

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@jguerdat wrote:

What region are you in? Not all regions may get the update at the same time. 

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That's relevant of course.  But the system shouldn't offer a firmware update if it can't deliver it.

[Shcbadgers2002]

I am in Louisiana. 

[StephenB]

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@Shcbadgers2002 wrote:

I am in Louisiana. 

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Do you have a subscription for the camera?

If you do, then I suggest using phone support.  Make sure you do that using the support center in the app.  Googling for a phone number usually leads to a scam support site.

[Shcbadgers2002]

I do. I will reach out to them. Thanks for the help.