Smart trial ended and now the light does not activate
I understand all that; video recording, intelligence alerts, activity zones, animal detection. But the LIGHT won't go on. On the floodLIGHT. I cannot find where that is part of the Arlo Smart description or that it would be required for the light to illuminate upon motion detection.
The light is just a function of the camera. It won't light without the camera working. A subscription or having the camera connected to a base or hub with local recording enabled is needed.
My floodlight does not come on when trigger by motion any more. It worked fine until 2 things happened: 1. My trial subscription ran out for my Smart Plan and 2. I attached a charging cable to keep it continuously charged. I believe that it worked when the charging cable was attached, but stopped working when the plan ran out. I have tried every setting to see if I could get it going again. It may be that I need to have the Smart Plan for it to work properly. Wondering if anyone else has had a similar problem and/or if they were able solve the puzzle. Thanks.
For those experiencing this issue. What mode are you using for your floodlight?
Even without a subscription to Arlo Smart, you can set up a mode that tells the Floodlight to trigger on motion detection then turn on the floodlight for a duration. I've tested this and did not experience any issues.
Check your active mode or create a new mode and make sure you have the rules set to turn on the floodlight when motion is detected.
I was using the "armed" mode and it was set to turn on floodlight when motion was detected. I just added a new mode with those settings to see if that will work. Thanks!
I can select the setting for the light to come on, but it does not. Tried in the main rule list, tried setting up its own rule; nothing. The only setting that allows the light to come on is an active Smart subscription for that product.
That is what I'm thinking. Nothing has worked to get it to come on without the subscription. I just wish that it was easier to know these things. The documentation and even the app shows that you can have the floodlight come on without the subscription. I guess I have no choice but to get the subscription.
The dev team was able to reproduce this issue when the floodlight is connected to vmb4000 and vmb4540 base stations. We're investigating a solution for these setups as this is not expected behavior.
For those experiencing this issue, you can connect the floodlight directly to your home router rather than a base station as a temporary solution while we wait for a fix.