Scheduling

[jmac150]

I cannot get scheduling mode to work. I understand there is a bug in with the module. When is it likely to be fixed?

 Thanks

[jguerdat]

Working here. What app are you using and what version? Are you using the old or new interface (Library or Feed to view videos)?

[jmac150]

iPhone app version 4.0.3 (5376)

Not sure what you mean re videos. It’s scheduling that doesn’t work. 

[jguerdat]

I was just asking which UI you were using, the old one (Library) or new (Feed). That may make a difference - it certainly does when setting up a schedule.

[jmac150]

I use the iPhone UI to manage the camera. As far as I know, it is the latest version. At the bottom of the Devices screen, one of the icons is named Library, so perhaps I’m using the older Library UI?

[StephenB]

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@jmac150 wrote:

I use the iPhone UI to manage the camera. As far as I know, it is the latest version. At the bottom of the Devices screen, one of the icons is named Library, so perhaps I’m using the older Library UI?

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Yes, that is the older UI.

Is the floodlight connected through a base, or directly to your home wifi?

Can you give us more details on what is going wrong with the schedule?

[jmac150]

Floodlight is connected directly to home WiFi.

I've been testing setting a schedule but device not responding. E.g. I have tried setting a test schedule of an hour, then disarming light but it then does not arm at scheduled time. Same is true in reverse, i.e. arming device and waiting to see if it disarms on schedule.

[jmac150]

Any ideas?

[jguerdat]

Have you removed the device from your account and then added it back in as new? Have you rebooted the phone and reinstalled the app? Have you tried the web client (my.arlo.com)?

[jmac150]

Tried all 3 but no luck. If I set up an “Armed” schedule and assign it to device, when I return to Mode screen, it shows it is using the schedule but shows as “Disarmed”. See pic. 

 

[jguerdat]

How about a screenshot of the schedule and the mode?

[jmac150]

Attached are 3 photos, showing schedule, selected mode and status of device. As you can see, time is 16.07 and device should be disarmed, yet showing as armed. 

 

 

 

[jguerdat]

Removing the camera should have also removed the schedule but it may be worth deleting the whole schedule and recreate it. Beyond that, I'm out of suggestions other than to use Settings, Support to contact official support.

[jmac150]

Thanks for your input. Bizarrely, schedule seems to be working now, after I tried to test once again. Will contact support anyway because it is no use if it only works intermittently.