Red/Purple Tint on Arlo Pro 3 Floodlight
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Arlo Community,
After this latest firmware update (1.080.30.2_35_cbacb46), one of my Pro 3 Floodlight camera's video is displaying with a red/purple tint. Before the update, my camera worked and displayed just fine. I have updated the App, restarted my camera, and even unmounted the camera to pop out battery to factory reset and it continues to display the red/purple tint. I recently uninstalled/reinstalled my camera, in hopes that would fix the problem. Unfortunately, it did not. Has anyone experienced this issue? Know of a solution? Any additional information is appreciated. Thank you.
- Related Labels:
-
Arlo Smart
Best answers
-
@Pichameurs wrote:
unmounted the camera to pop out battery to factory reset
That reboots the camera, but does NOT do a factory reset. FYI, the way to do a hardware reset is to
- remove the camera from the account
- open the housing and press the sync button inside until the camera LED flashed amber
- add the camera back to the account.
Your issue is usually caused by a stuck Nightvision (IR) filter. Not sure if a reset will resolve that, but probably worth a try.
Some have found that moving a strong magnet under the lens frees it up again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Pichameurs wrote:
unmounted the camera to pop out battery to factory reset
That reboots the camera, but does NOT do a factory reset. FYI, the way to do a hardware reset is to
- remove the camera from the account
- open the housing and press the sync button inside until the camera LED flashed amber
- add the camera back to the account.
Your issue is usually caused by a stuck Nightvision (IR) filter. Not sure if a reset will resolve that, but probably worth a try.
Some have found that moving a strong magnet under the lens frees it up again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello there. Thank you for your response. I did complete both resets with no change in video display output. However, I will try the magnet solution given to see if that helps. Thank you.
-
Arlo Mobile App
82 -
Arlo Pro 3 Floodlight
1 -
Arlo Smart
60 -
Before You Buy
79 -
Features
108 -
Installation
116 -
Troubleshooting
510