Pro 3 Floodlight not being recognised.

[Gordon_D]

I have been trying in vain to add the Pro 3 to an existing Arlo set up we have had for a while.

Originally was just two  cameras but one broke so purchased the Pro 3 to provide a floodlight and camera.

Followed the instructions, set router to 2.4Ghz.

After hearing the chime and the search for the Pro 3 begins the blue light stops blinking after around 20 blinks.

I hold the button till the blue light flashes again and it eventually times out. Tried with an androind and apple phone, tried through laptop and myarlo.

Tried doing a manual sync with the base, doesnt work either.

Router has wpa2-psk rather than 2wpa2, though cant see how that would stop it.

Nor can I see it connected to router after the chime.

Any help would be greatly appreciated.

[StephenB]

Do you have unusual characters (accented or punctuation) in the network name or password?

Do you have a VPN enabled?

[Gordon_D]

Thanks for the reply.

Standard virgin media with alphanumeric upper and lower case and no VPN on laptop or mobiles we tried.

[ShayneS · Accepted solution]

Hi @Gordon_D 

I have escalated this for you and Support will be reaching out as soon as possible.