Pro 3 Floodlight - No Mode option in Android App or Website, No notifications

[AB-100]

This is a brand new Pro 3 Floodlight, less than a week old. it worked fine for the first two days, and then, for the past three days it will no send movement notifications to my Pixel 4a 5G, running on Android 11. The Pro 3 has the latest firmware. it won't send notifications, and the Mode option has disappeared of the app. when I try to access his on the website by logging in, the mode option is there but when I click on it I just get 'please wait' and nothing happens at all. My internet connection is fine, the video is active, this is clearly a hardware or app issue. I must say, after buying this following a break in, that this is so stressful. It simply is not doing what I bought it to do. Any help is hugely welcome, as I am about to return it to the store and get a different brand.

[jguerdat]

Have you rebooted the phone and reinstalled the app?