Arlo|Smart Home Security|Wireless HD Security Cameras

Power Supply knocks cameras offline

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JJWSport1
Tutor
Tutor

I had a problem where my camera kept going off line and I could not figure it out until I moved the outdoor power supply to a new outdoor camera, and then that camera started going off line.

 

it turns out once I connect the power supply to the camera, the camera will stay online until it reaches 100% charge at which time the camera goes off-line and will not come back online until I remove the power supply.

 

has anyone else experienced this problem?

 

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BrookeN
Arlo Moderator
Arlo Moderator

Can you try cleaning the contact points on the outdoor charger as well as the cameras contact points at the bottom with isopropyl alcohol and a cotton ball.

 

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