Getting into another arlo camera system after getting new phone

[duggyhow501]

Hi, I need help logging in to the cameras at my church after upgrading to a new phone.  It won’t let me in even when I have someone approve the notification.  What can we do?  Thanks for any help.  It’s not an arlo floodlight but 3 pro 2 cameras.  

[StephenB · Accepted solution]

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@duggyhow501 wrote:

Hi, I need help logging in to the cameras at my church after upgrading to a new phone.  It won’t let me in even when I have someone approve the notification.  What can we do?  

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Have you tried email or SMS verification (and then enter the code)?  It's easiest to use email when near a PC or other device that can access the email, so you don't need to leave the arlo app.

[jguerdat]

Ya gotta love the increasing number of AI responses...

[duggyhow501]

Hi, I was able to fix this by being close to the person who had a device that was on the approved list. That is next to.  Thanks. 

[Stash32]

VMB4540, SN:  ABR1227AA01D9

Upgrading Phone:

OLD: samsung SM-S906U

NEW:  samsung SM-S938U (S25 Ultra)

Home Use.

How do I access my existing home system with my new cell phone?

Thank You Wayne

[StephenB]

Don't post your personal info on a public website!

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@Stash32 wrote:

How do I access my existing home system with my new cell phone?

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Install the Arlo app on the new phone, and then log into your arlo account when you open the app.

Two-factor verification can be tricky - I recommend logging in near a PC.  Then selecting email verification when the "push" verification times out, and read the verification code email on the PC.  One logged in, you can trust the new phone, so you won't need to use two-factor verification on it again. 

Note if you still have the old phone, you can first log in there and enable SMS verification.  That will give you another option with the new phone.