Floodlight goes offline

[bert2020]

This is the case number 43001666, flood light keeps going offline after about a week.

 I got an agent very friendly , checked my floodlight found , told me the signal was to low from my router

said recommened distance is 10 feet from router. never read any product info on that.

this is what I have inservice with no issues.

Base station VMB4000r3

All cameras out doors on this Base station
H3 52M1837WA1382 pro-2/ 25ft from one GIG router

H4 A9D71A7DA20F1 pro-4/ 40ft from one GIG router

H9 A091987VA80CD pro-3/ 40ft from one GIG router
H8 4XH57A7DBD2BD pro / in crawl space 10ft from GIG ROUTER
H3 52M1837TA60CC PRO 2 in crawl space 10ft from GIG ROUTER

H8 4XH37373A9451  PRO / 20FT WHEN IN USE

Indoor
1.2 A4E219KW00B01 essential indoor 5ft from GIG router

Base station VMB5000r4 5GH18C7HA07FF

Base station ethernet cable  to fios extender !

All cameras outdoors

H6 5GG18B74AAF73 ultra  15ft from fios extender

H6 5GG18B70A9E5A ultra 4k  50 ft from fios extender

H8 4XH57978ABE46 pro 20 ft from fios extender

H4 5JX1877NA4BC9  pro 2 10 ft from fios extender

Problem Child
H4 A351057TA315E Flood light 25 ft from fios extender

anyone have any ideas i can use

[StephenB]

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@bert2020 wrote:

said recommended distance is 10 feet from router. never read any product info on that.

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Me either, and that is totally crazy.

Still, there could be issue in getting adequate signal strength to the floodlight location - something in the walls for instance might be blocking the signal path.

Is the floodlight connected to your base, or did you connect it to your home wifi?

How many bars of signal are you seeing in the app?

Are you getting good signal strength on your phone (from the fios extender) when you are at the floodlight location?

Do you see any other signs of impaired signal?  (video corruption in recordings, or difficulty in livestreaming the camera)?

[bert2020]

Thank you 

Let me answer your questions

I  have a program on my iphone called Fing, monitors my network, average download 182.9 mbps, upload 397.9 mbps

these reading are right next to floodlight.

i see no latency on streaming services , iphone, ipad 

Flood light is connected to base station VMB5000, base station ethernet to fios extender.

right now 4 bars on arlo app.

I did move base station 2 more feet closer to floodlight , might make support happier.

again thank you 

[bert2020]

I stand corrected my fing app see’s 12ms of latency

[bert2020]

The floodlight seems to be holding its wi-if signal. The inner housing had oxidation build up on copper contacts, floodlight charging on solar panel, special 25 ft Arlo outdoor cable does not work.