Arlo|Smart Home Security|Wireless HD Security Cameras

Floodlight camera

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Blackwatersubse
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anyone know a number to call to contact a real human They shipped my camera with the wrong charging 

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ShayneS
Arlo Moderator
Arlo Moderator

Hey @Blackwatersubse

 

Can you provide more detail regarding the exact issue? Was the camera an RMA replacement? 

StephenB
Guru Guru
Guru

@Blackwatersubse wrote:

They shipped my camera with the wrong charging 


Are you sure? 

 

The indoor charger for the floodlight uses microUSB, and requires removing the camera body from the shell to charge it.  This is described on pages 73-74 of the user manual here: https://www.arlo.com/en-us/images/documents/arlopro3/Arlo_Pro3_Floodlight_UM_US_3.pdf

 

If you were expecting the magnetic cable - that is only used with the outdoor charging adapter and/or the solar panel (both sold separately).

 

 

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