Floodlight camera light doesn't come on and does not record - Frequently

[ososos11]

Issue:
Almost weekly one or both of the following happens:

1. Light does not come on when motion detected
2. Video does not record when motion detected

I either get one or both of the issues.

Resetting  and restarting it works for a few days until it reverts to the light not coming on, then usually stops recording intermittently.

I do have an active subscription and other arlo cameras which work fine.

Any ideas on how to get hold of support?

It is marketed as a Floodlight Security Camera of which it does neither for me with which I could rely upon..

I have tried to contact Arlo support multiple times but my tickets get closed. I have tried to call the help line but get cut off everytime. Live chat also ends automatically after a long wait.

I have had the floodlight for almost 2 years.

[ShayneS]

Hi @ososos11 

Do you mind private messaging me with your most recent case number and I will look in to this for you. 

Thank you 

[ososos11]

@ShayneS How can I private message you? I don't see an option.

Thanks

[ShayneS]

@ososos11 If you select my name, you should be able to see a "send this user a private message" on the right hand side midway through the screen. 

[ShayneS]

I have notified support and someone should be reaching out to you as soon as possible to help with your concern.