Flood light offline

[Svagere84]

Hi ,my cameras stop working it's says offline and I can't connect them again.And before they missing some recordings aswell. 

[jguerdat]

We need more info - all of it. To start with, are the batteries charged? Are you connecting to your WiFi or to a hub?

[Svagere84]

It's working now,but not recording everything,connected with WIFI,batteries charged,I need them recording everything,but they not recording,missing a lot recordings,not showing all the time what's going on 

[jguerdat]

Disable Smart Notifications to see if that's the cause of "missing" videos.

[Svagere84]

Done,but still the same most of time there no recordings at all

[ShayneS · Accepted solution]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.