Flood Light randomly turns off at night

[Andersonnmbr2]

Each night, sometime around midnight, my Arlo pro three flood light turns off as if I turned it off manually in the app.  Every morning, I have to go into the app and manually turn the flood light on.  Is this a known bug and how do I fix the problem? 

[jguerdat]

Do you mean they are Disarmed or that the floodlight itself is disabled? Are you using schedules and have checked them for proper settings?

[Andersonnmbr2]

If I go to device settings in the app, it shows that the device is off even tho I didn't turn it off. I have no schedules set up. In addition, it doesn't flag motion unless a subject is close. 

[jguerdat]

Use the app to go to Settings, Support and select your camera. Scroll down to Contacts to see what official support says.

[Andersonnmbr2]

They said to factory reset the device. 

[jguerdat]

That's a usual troubleshooting step. Did it work?

[Andersonnmbr2]

We shall see, day one and it did not randomly shut off but I'm still holding my breath. 

[Andersonnmbr2]

Factory reset did not work.  It has turned off twice since the reset.

[Punjabiboy21]

I have the same exact problem!

[Andersonnmbr2]

Unfortunately support still hasn't identified the problem. Did factory reset fix your issue? 

[BrookeN]

Are you on iOS or android? Can you please provide the firmware you are on as well?

[Andersonnmbr2]

Android and I have the latest firmware update as of this Friday. 

[BrookeN]

Thank you for providing that information. I have passed it onto our development team. I will update that community as soon as possible. 

[Andersonnmbr2]

Thank you

[BrookeN]

Are you still seeing this same behavior? Are you talking about the light turns off or the whole device? And is there any other device that this is happening to?

[Andersonnmbr2]

The whole flood light turns off. My other cameras are working as expected. 

[Punjabiboy21]

Yes. Still having this issue. Whole device turns off at midnight 

[BrookeN]

It appears that Smartthings may be causing some of this behavior. Can you double check what automations are set up for this camera in Smartthings?

[Andersonnmbr2]

Sure, how do I check for automation in smartthings? 

[BrookeN]

Automations can be found in the Routines tab of the SmartThings app, and are divided into Manually run routines and Automatic routines. Rules are represented as Automatic routines in the app.

[Andersonnmbr2]

Thanks, there are no routines set up in smart things. 

[BrookeN]

Can you both please enable Smartthings support

Go to SmartThings Web (my.smartthings.com)

• Log in to your Samsung Account
• Select Menu (⋮) and choose Settings
• Toggle on Account Data Access
• Select the time period and confirm

[Andersonnmbr2]

Thank you

[BrookeN]

@Andersonnmbr2 did you go through those steps?

[Andersonnmbr2]

Account data access was not turned on. Are you suggesting that I turn it on?