Can’t reconnect

[Daniel123]

Can’t reconnect camera.
Said it was offline so I tried to reconnect went though the protocol heard the chime but it’s not finding the camera on my phone. It scans for ages but says I need to sync it.

[jguerdat]

Remove the camera from Settings, My Devices and try again.

[Daniel123 · Accepted solution]

Didn’t work.

But what did was factory reset by holding the sync bottom for more than 15secs. And then reconnect.

Thanks for your input.

[Bjanderson70]

My essential spotlight went offline. To remedy, I brought the camera in (feet feet from base-station) remove device via iphone App, then attempted to Add Device. All the camera does in flash the amber light. So, I did a hard reset (~15) on the camera, then attempt to add device and sync to no avail. It goes blue a couple seconds, then flashes amber. Next, I attempted to connect to the router instead, I can't get it to read the Bar Code on back.

Stuck! I cannot send back as it was in use, for about 3 months. These cameras should work better than this.; especially, after a hard reset. ARLO/NetGear needs to provide better firmware than what is being exhibited now. I won't be long as a customer nor recommending this product. One may question how well these products are tested!

[jguerdat]

I agree that the small QR code is a problem. You can try moving the phone closer and further away to finally get it to read (I've had to do this multiple times when trying to connect) and/or carefully take a picture of it so the code is in focus and expand it on another device or print it out so it can be more easily read.

[Bjanderson70]

Thanks, That would be a possibility. Given that images ( especially, outdoor cameras) are likely to fade, when I move cameras or move out of my home and take the cameras, those QR codes maybe useless, unless I keep an archive picture.

Who ever thought that this was the approach, did not put much thought into it! Maybe, if it can attach to the router I specify, and CALL HOME (some Virt. IP[VIP] ), or the base-station (if not using the router), to determine the camera type (as it has the serial #), et. al. , that would save me (and others) the inevitable frustration of taking a large picture or orienting my iphone to scan a QR code that may or may not be readable. We can be smarter that this!

I realize the above is a frustration release, but, IMHO, that is a poor design.