Arlo Pro 3 Floodlight not responding to commands

[ArloUser42]

My Arlo floodlight was working perfectly well until few months ago.  Now it no longer lights up in response to commands based on its own or other camera sensors. It does light up when switched on manually from the Arlo app.I have tried resetting it, removing battery and re-connecting it to the Arlo App several times though with the same results.

I’m not sure whether it was related to a firmware update.

Has anyone had similar issues?

[ShayneS]

Hi @ArloUser42 

When you mention "resetting" Did you remove the camera from your app/account and reinstall it? 

Thanks

[ArloUser42]

Thanks for your message.

Yes I removed the Arlo floodlight from my account and re-installed it, including holding the sync button for 15s to reset the camera. 

[StephenB]

Does the camera have a subscription?

Alternatively, is it connected to a base that does local recording?

[ArloUser42]

No subscription and none needed for it to work (I never had a subscription for years and it worked). 

it is connected to a hub, but I’m not concerned about recording…just for the light to turn on when needed. 

At the moment I can only turn the light on and off manually and view the live video feed. No automation 😞

[StephenB]

It lights when it wants to record at night. 

There is also a setting to tell it to just light up when it detects motion.  But there have been some posters who have said that doesn't work correctly.  So a workaround is to set up local storage (and just ignore the recordings).

[ArloUser42 · Accepted solution]

It worked!! thanks!!

previously the lights would turn on without the need to activate recording…but at least now the light comes on. 

I set the camera to record AND turn on the light during recording. It responds less quickly than previously, but at least it works. 

[Sky-sky]

Can you share what type of usb drive you use?  I’ve tried many different ones and none of them seem to be recognized by the Arlo hub.  I tried contacting support but have gotten the runaround for a month now with no results.

thanks.  

[ShayneS]

What size are the drives? Is the device formatted to the FAT32 file system?

[Sky-sky]

256gb

and yes

But I still get the message that the drive cannot be used when I plug it into the hub

[StephenB]

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@Sky-sky wrote:

256gb

and yes

But I still get the message that the drive cannot be used when I plug it into the hub

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Did you double-check that the drive only has one partition?

[Sky-sky]

Yes

[ShayneS]

@Sky-sky 

Do you have any other drives you can try and test with?