Arlo Pro 3 Floodlight Charging Message on Base Station with Outdoor Cable

[TBC421]

 

I have an Arlo Pro 3 Floodlight connected to my base station and am using a genuine Arlo outdoor magnetic charging cable. Everything appears to work fine and the camera records and sends me notifications/alerts while plugged-in/charging. 

Tonight, however, I pulled up

my base station in the device settings of the app and noticed the following messages:

”Device is charging. Some settings may be unavailable.”

AND

”The camera and light are disabled while charging, and will not respond to mode changes.”

 (Pic below)

I read this message applies for the indoor cable but I’m not using that. Also the camera/floodlight seems to work fine. I was surprised to see the messages. 

Is this a normal message to be displayed in the base station device settings even though the Arlo Pro 3 Floodlight is being used with the outdoor charging cable?  Anyone else experience this?

[jguerdat]

Odd. I'd try rebooting the base and maybe reinserting the camera battery (which also means removing the charging cable) to see if that helps.

[TBC421]

Thanks for the quick reply.  Yes very odd.  I had rebooted the base station before with no affect, but tried what you suggested also (reboot and also removing the cable and battery to reset the camera).  I tried this several times with different sequences of reboot and disconnecting the camera.  Still have the same message unfortunately.  For now everything works okay, just the odd message when I look at the base station device, so overall it seems okay.  I will try to troubleshoot it more later when I have time and post any results here.  I may remove the camera and add it again to see if that resolves it.  Was kind of hoping it was normal though and others had experienced it.

[StephenB]

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@TBC421 wrote:

I had rebooted the base station before with no affect, but tried what you suggested also (reboot and also removing the cable and battery to reset the camera).  I tried this several times with different sequences of reboot and disconnecting the camera.  Still have the same message unfortunately.  

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Seeing the message on the base station is truly weird (could be an app bug).  I'm wondering if the underlying issue is a failing charger.

Does the message disappear if you just detach the charger from the camera?  Then re-appear when you reconnect it?