Re: Arlo Floodlight Pro 3 not connecting
Today our Arlo floodlight pro 3 said it could not connect. It was blinking slowly with about four seconds between blinking blue lights.
It will not scam a QR code and when we hold down the zinc button the amber light doesn’t blink for the factory reset.
We tried plugging it in and it blinks rapidly 14 times then ends with a solid blue light lasting about two seconds.
We have taken the battery out and still no change.
How can we fix this?
Is this happening during a first time installation or was the camera already connected and had been showing online on your account before dropping offline?
I have the exact same problem - unable to connect/pair with Base (via App), as first-time pairing, regardless what I do. It flashes Blue, I can scan SQ-code etc, but all in vain
Given the troubleshooting you've already done, it appears this issue is going to take more in-depth troubleshooting to resolve. I recommend contacting Arlo support and opening a ticket to further investigate the issue.
Having just connected three Pro4 and one Pro3 floodlight multiple times, I can offer some suggestions. I too had problems with a few cams, but if you are patient, and re-set everything, and re-connect from the beginning, it should work (at least it worked for me).
1. If you have a dual band router, make sure your cell phone is connected to the 2.4 Ghz band.
2. Place the camera you are connecting in the same room with the router or base, and move all other cams to another room to avoid potential interference (I dont really know for sure if this is necessary, but thats what I do.
3. Remove and replace the battery. When the blue light stops blinking, perform a factory reset; Hold down the sync button for 15 sec until you see the amber light blink three times (release the button as soon as the light blinks once)
4. Completely close the Arlo app on you phone, then re-open it and go through the add device routine.
SSID: 2.4 this is the name of the connection on ur hm router.
PASSWORD: IT'S UR HM WIFI PASSWORD. Not Ur ARLO ACCOUNT PASSWORD.
JUZ OPEN TODAY & HAD THE SAME ISSUES. LOOK CLOSURE AT WHAT I WAS DOING & THE MISTAKE I WAS MAKING WAS. I WAS LOGGING INTO MY ARLO ACC. INSTEAD OF MY HM ROUTER. USING MY WIFI PASSCODE.
I want to add to what jwood and Leanacir mentioned from my own experience with my 4 cameras:
- My silliest mistake.. make sure you are on the original Arlo account that set up the camera network! I made a second account with full admin rights for my phone and kept trying.. and failing to sync any cameras. I had to log out and back into the main account to achieve success!
- Make sure your phone, hub, or computer you are using with Arlo to sync is on the same 2.4 Ghz channel as the cameras and receives a strong to good signal
- I have 2, 2.4 Ghz channels and would get to the point it would read the QR code but never link and it was due to my phone being on the other 2.4 GHz channel, that was a wifi range extender.
- Check the wifi/hub password you're using (not the Arlo account PW). An incorrect password will get you to the QR scanning step, but won't sync.
- Much like smart connections (e.g Tuya, Hue) you should remove the battery/power for 15 seconds before trying to sync. Not removing the power will not fully enable the camera to resync, even if you have a fast blinking blue light AND the bell ringing from the QR code
- I had more luck syncing my 4 cameras the closer I was to my router. Syncing at the other end of my small house was not nearly as successful. Syncing outside or above the rafter level was even less successful.
- Check your wifi/hub's range and use a stud finder, looking for electrical interference where your camera is. Maybe you are not getting constant, strong wifi/hub access at that point? My back camera was getting connection issues about 33% of the time. Moving it over a few feet and below the rafters level of my attic reduced my down time to < 1% of the time. If there is a lot of electrical wiring in the wall where you set up your camera it could interfere with the signal. I reused the originals holes for the solar panel 🙂