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I recently added two ultra cameras and a Pro3 floodlight to my home. The ultra kit came with a smarthub.
All installed very well.
I had installed a video doorbell earlier and I see all of my devices through the cell app.
If I go to my.arlo.com account on my computer, I don't see but my doorbell, as originally.
I tried adding the smarthub through that portal to no avail. It cannot be found.
Is that a known problem? Any workaround?
computer is Mac, Catalina.
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Have you tried clearing the browser cache as well as using a different browser?
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yes, just tried that. I switched from Safari to Chrome (which I hardly ever use on this computer) to no avail.
It's as if the smarthub is not joining the arlo cloud to begin with and when I try to discover it through the portal, it's not visible.
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ogxm,
Are you sure you're logging into the web and the mobile app using the same account? Is one or the other logging in using a shared account through Grant Access?
JamesC
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Indeed. I have the one account and I use it in both places, as that account is 'owner' and has all privileges.