Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO Pro 3 Floodlight won’t sync even manually

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Aspirant
Aspirant
Floodlight did work intermittently and then the connection was fully lost. I have bought a WiFi repeater and reset it and worked for 36 hours. Now the connection is totally lost.

Therefore removed the device from the app. I can now not add the device to the app. (Both phone and floodlight set you the same WiFi connection) The app will not sync with the camera (I am not using a base station or hub).
I have tried everything. Any ideas please?
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Guru Guru
Guru

Sounds like a faulty floodlight. Either swap at the store or use the Contact Support link at the bottom here.

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Community Manager
Community Manager

Shazbod,

 

Have you factory reset the floodlight before attempting to go through setup again?

 

To factory reset, press and hold the sync button for 10-15 seconds, allow the camera to reboot and try again.

 

JamesC

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Aspirant
Aspirant
Thanks James. I did the factory reset and reconnected the camera. However since then it has stopped working twice. Rather than removing and reinstalling the camera in the app and having to do a factory reset again I looked on u tube.
I then tried removing the battery and putting it back in and it reconnected and worked. It then disconnected again and I did the same thing and agin it worked. It is therefore a problem with the battery or the battery connections within the unit itself? What do you think? Thanks Sharon
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Community Manager
Community Manager

 

Shazbod,

 

This could be an interference or range issue. How far away from your router is the camera? What does the signal strength indicator show?

 

JamesC

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