need help with base station

[hollowaynoluck]

I have tried to get my base station on line and i am have issues.  Arlo will not give me support anymore unless I subscribe and pay for help.  can the community help.

lost.

[jguerdat]

What base or hub? What have you tried and what do you see?

[hollowaynoluck]

Hi

I have the single base hub I purchased with two camera's used.  I have reset it after they told me it was deactivated and I can still not get connection. i do have a blue light and all.

[jguerdat]

Check the bottom of the base or hub to see what is on the label starting with VMBxxx.

[hollowaynoluck]

VMB4500. 

[StephenB]

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@hollowaynoluck wrote:

VMB4500. 

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Is the base in your account?  (Guessing not, but want to confirm).

Have you tried "add device" both from a PC (my.arlo.com) and the app?