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Sloan6273
Aspirant
Aspirant
For the last few days, I am receiving the following message
"We are sorry, the system is experiencing an unexpected issue"
Can someone please tell me if it's something on our end?
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Sloan6273
Aspirant
Aspirant
No more error message, I contacted support and they figured it out. It was a setting issue. It has been resolved.

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jguerdat
Guru Guru
Guru

What are you seeing on the base? You should see 3 green ones.  If not, we need to know details.

 

Also, try turning the base off and on. Try both the app and a computer browser.

Sloan6273
Aspirant
Aspirant
Ok, lights on base are on.. we are restarting now. It's just weird how I had no trouble viewing all devices and receiving notifications on the app on my phone and now nothing. Also tried in browser.
Screenshot_20180211-155033.png
JamesC
Community Manager
Community Manager

Sloan6273,

 

Are you still seeing error messages? Are you seeing this when attempting to log in?

 

JamesC

Sloan6273
Aspirant
Aspirant
No more error message, I contacted support and they figured it out. It was a setting issue. It has been resolved.
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