basehub not connecting to internet

[SamPalace]

I have Pro2 basehub and cameras.  After switching from Cox to Verizon, the basehub won't connect to internet.  Called Verizon and was told internet is fine.  Checked ethernet line and everything is good.  Bought a new Pro2 basehub but no internet connection also.  Search and was told something about the basehub and router setting.  Verizon said they can't do anything because they need Arlo to provide the code or something to open a new port.  Anyone have this problem?  Please help!  Thank you!

[StephenB]

What model hub do you have?  Look for VMBxxxx label on the hub.

[SamPalace]

it's VMB3500