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base station offline

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lenard777
Guide
Guide

I have two Arlo base stations and 5 cameras (Arlo Pro 2). They have been working intermittently over almost 2 weeks now, and today do not work at all. My internet connection is good for everything else. I have reset the base stations and re- synced the cameras but no results. I do not subscribe to one of their expensive plans and Arlo offers zero support to anyone not paying them extra money. I am about to trah all of these and get another brand.

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TomMac
Guru Guru
Guru

Are you still having an issue ?

 

All I can suggest is to 1) verify ethernet cable, 2) power down and then back, 3) hold the reset for ten sec till the led flashes ( you didn't say what base model ).

Try this via the web access ( my.arlo.com ) with browser as I find sometimes it works better.

 

Also with the pro2, you don't have to sync thru the prgm but can do a direct sync; hold the camera within 3 ft of base, quickly press base sync and then camera. Slow blue to fast means it synced.

 

When you say the bases aren't working , can you be more specific.

 

 

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