Whisky Tango Foxtrot! How do you poor saps who purchased Arlo get support? I was on hold for 38 minutes and went from 8 to 7 in th queue. This is just to ask a few questions before I purchase. How in the world can I justify purchasing anything from a company that wont even answer the phone!?
Yep, it's a total joke!!
I have tried via emails to Netgear...nothing.
I have tried via phone support...support?! Nothing but staying on hold for hours to a queue that never moves.
I have tried via live chat...never loads and if it does load by chance, keeps saying no one is available.
As a last resort have reached out via their Facebook page but again, I'm not holding my breath.
Netgear & Arlo's customer service is non-existent. Put simply, they couldn't give a crap about their customers!!
I apologize for the long wait and poor experience. This topic has been escalated to management and we're currently looking into the reports of long wait times.
I encourage you to ask any questions you may have about Arlo here on the community and we'll answer as soon as possible.
Were you contacting support using one of the channels available in the link here: https://www.arlo.com/en-us/support/contact.aspx
Also, if you would like to ask your question here on the commuity, we would be happy to assist.
Am I ever glad I found this forum! I was seriously considering the Echo 2 Pro after my recent attempt at getting two Nest cameras to work properly, ie. stay connected for more than a few minutes at a time. After 2 days I returned the Nest cameras. It looks like the Echo is a no go as well. Are there any cameras with a high profile name that actually work without problems? I’m beginning to think not. I for one want wireless devices to work properly with NO problems once plugged in and I have a number of those.
Am I ever glad I found this forum! I was seriously considering the Echo 2 Pro after my recent attempt at getting two Nest cameras to work properly, ie. stay connected for more than a few minutes at a time.
I assume that you mean Arlo Pro 2.
Are there any cameras with a high profile name that actually work without problems?
You will always find people with problems. But they are usually far outnumbered by the people who happily get on with their lives and their working cameras.
However, the chance of seeing problems may be higher for someone who has already had difficulties with a different brand. That is because the problems that hit the first brand may have had nothing to do with the cameras, but with the system it was supposed to work on.
Then there is the possibility that someone who cannot get one brand to work will have difficulties with another brand because of gaps in their technical skills. But that one should not be a factor in this case because these things are supposed to be easy to set up.
Given the limited information in your message, especially your network, it is anyone's guess as to how you would get on with Arlo cameras. For me they work just fine. Well, most of the time.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime