arlo new iphone 14 and won't let me connect.

[fitz5]

got a new iphone 14 and won't let  me connect. I do all the steps and hit the trust device and says it problem trusting this device.  I have done this 15 times.  Any help?

[JamesC]

fitz5,

If you uninstall the app and download again from the app store, do you still experience the same behavior?

JamesC

[JHallv3]

Same issue here, went in to the 2 factor authentication and removed the old phone ... still the same issue, did you find a fix?

[JamesC]

JHallv3,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

[JHallv3]

It finally let me, without a password, just popped up after several failed attempts to get it to trust my device, not sure if that’s a security issue since I randomly just opened the app once and it let me right into the system.