Worst customer support EVER!

[Keith-Iaia]

Base station w/ 3 Pro2 cameras

I'm hoping someone reading this can help me with what I feel is a very minor issue.  Customer support (India, apparently) clearly has no idea what they are doing and is obviously only reading through the same manuals I have access to myself. I've been on the phone with them 3 times this week and each time the resulting performance has been more screwed up than before I made the call.  at this point I am trying to wade through the mountain of tech bulletins and instructions myself in hopes of resolving this.  Maybe someone reading this can steer me in a better direction, but I'm not optimistic at this point.  A RING system is in my future, I believe...

OK enough venting - here is all I'm trying to do:

1.  Turn on all 3 cameras at sunset (or at ~7 pm)

2.  Turn off 2 of the 3 cameras at sunrise (or ~6am)

3.   Be able to easily switch to an "all on" mode 24/7, for when we go on vacation.

It seems to me that a configuration similar to this must be what over 90% of customers want, so why in the world is there not a single page instruction that lays out the procedure in easy to understand language?

Sorry for the rant....

[StephenB]

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@Keith-Iaia wrote:

here is all I'm trying to do:

1.  Turn on all 3 cameras at sunset (or at ~7 pm)

2.  Turn off 2 of the 3 cameras at sunrise (or ~6am)

3.   Be able to easily switch to an "all on" mode 24/7, for when we go on vacation.

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Do you see "Library" in your app menu?  Or do you see "Feed" and "Dashboard" instead?

The available approaches depend on the answer.

[Keith-Iaia]

Feed and dashboard

[StephenB]

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@Keith-Iaia wrote:

Feed and dashboard

1.  Turn on all 3 cameras at sunset (or at ~7 pm)

2.  Turn off 2 of the 3 cameras at sunrise (or ~6am)

3.   Be able to easily switch to an "all on" mode 24/7, for when we go on vacation.

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Here's what I would do:

"Arm Away" and "Arm Home" should be set to arm all three cameras.  If you changed that, then you change them back. Modify "Standby" to arm the one camera you want armed during the day.  Note that if a camera does not have a rule in a mode, then it is automatically disarmed when you use that mode. 

This guide should help you get these modes configured:

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Next we need two schedule automations.  The first changes the mode to "Standby" at sunrise, the second changes the mode to "Arm Home" at sunset.

The first should look like this

The second should like this this:

These implement your normal schedule.

When you go away, you manually change the mode to "Arm Away".  The schedule automations are disabled in that mode, so the cameras will all remain armed until you change the mode back to either "Arm Home" or "Standby" when you return.

Note that if you want do disarm the camera that is active 24x7,  you can do that by turning the camera off in the video settings (turning it back on to re-arm the camera).  This is awkward - hopefully Arlo will roll out a better way to do that soon.

[RHTATER]

All 5 of our Pro2 cameras suddenly showed "Your Arlo device appears offline" several days ago with a notice to "Upgrade to continue" subscription service covering the Devices screen. After rebooting base, one camera was recognized without resyncing it. Now nothing. Will not allow to sync any camera back into the system. Nothing like this has ever happened before.

Has the non-subscription service been terminated?

[StephenB]

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@RHTATER wrote:

Has the non-subscription service been terminated?

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No.  Something else has gone wrong with your setup.

[BrookeN]

@RHTATER This is currently being looked into by our development team. I will update you as soon as possible. 

[Keith-Iaia]

Thank you for your input.  My screens don't look exactly like yours, but I am trying to implement your suggestions as best I can.  will test later today.

[Keith-Iaia]

I appreciate the responses.  So far, no luck....