Will not connect after several attempts

[Brennyja]

Will not connect after several attempts

#basestation 3 lights

I have tried everything

- Ethernet reconnecting

- powered down and back up

- factory reset

[Streak2 · Accepted solution]

Was it working before?

If so did you change your router our ISP?

Are lights green?

Did you try this method of resetting?

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

[Brennyja]

I have basically even tried a different Arlo pro base station and it still didn’t work.

My Question is, the older base stations, are they out dated and will not ever work again???

brennyja

[StephenB]

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@Brennyja wrote:

I have basically even tried a different Arlo pro base station and it still didn’t work.

My Question is, the older base stations, are they out dated and will not ever work again???

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None of the base stations are on the end-of-life list, and the VMB4000 in particular should still work.

You could try creating a test arlo account, and then see if the base station(s) can be added to it.